Front-Line Services Assistant

Front-Line Services Assistant Library - Frontline Services Evening and Weekend 85617BR University Job Title Library Services Assistant 4 Bargaining Unit L34 - Local 34 (Yale Union Group) Time Type Full time Duration Type Regular Compensation Grade Labor Grade D Wage Ranges Click here to see our Wage Ranges Searchable Job Family Library Total # of hours to be worked: 37.
5 Work Days/Hours (Other than Standard) Sunday-Thursday 3:30PM-12AM Work Week Flexible or Non-Standard (for anything other than Standard) Work Location Central Campus Worksite Address 110 Wall Street New Haven, CT 06511 Work Model On-site Position Focus: Directional and basic information questions about YUL and Yale University using print and electronic resources.
Assists patrons in searching online resources for known and unknown library resources.
Charges and discharges library materials.
Uses Reservations software to circulate media equipment.
Serves as a resource for information regarding all types of Yale-issued ID cards and the associated level of privileges.
Registers incoming Yale constituents or updates accounts accordingly.
Creates and/or updates library accounts for non-Yale patrons and Yale alumni.
Using knowledge of library privileges pass options, determines eligibility of non-Yale patrons and administers library privileges.
Troubleshoots problems with patron accounts and refers problems as necessary.
Monitors and corrects problem accounts.
Assists patrons in locating microform and operating microform machines in the Microform Reading Room.
May assist with Ask Yale Library virtual reference service by monitoring and responding to incoming patron emails and covering chat services.
May serve as a resource for students performing retrieval and processing functions.
Resolves or refers problems to daytime Retrievals Processing staff as appropriate.
May review and process patron-initiated claims for returned or lost items and resolve fine disputes.
May bill patron accounts or issue refunds as appropriate.
May assign and renew library study carrels and shelves to eligible library patrons.
Assists with support for patrons in use of productivity software, courseware and other applications.
Troubleshoots and addresses problems with public workstations, equipment for loan, patron-owned equipment, copiers, printers, scanners and other technology equipment and refers unresolvable problems to appropriate next level.
Responsible for: opening and closing the library; reporting security issues; resolving patron disputes when possible or referring patrons to the appropriate supervisor; identifying, reporting and documenting facilities problems and emergency situations according to procedures.
Performs additional related duties and assists with special projects as assigned across SML/Bass departments and distributed libraries.
May be required to work holidays and recess days; may be required to substitute evenings and weekend.
Essential Duties 1.
Serves as a primary source of information on established procedures and policies for staff and patrons.
2.
May perform a range of public and technical services functions.
3.
Oversees, instructs, revises, the work or coordinates work activities of staff.
4.
Provides research assistance to patrons and staff in writing and at reference desk.
5.
Interviews patron to determine scope and depth of request.
Identifies and resolves problems.
6.
Searches for bibliographic data with incomplete information or source material in catalogs, reference sources, files, and databases.
7.
Acquires library material that has been recommended by patrons or librarians.
8.
Oversees a unit budget.
Monitors expenditures, reconciles statements and maintains records.
Organizes special projects.
9.
Performs functions incidental to library activities.
Required Education and Experience Six years of related work experience, four of them in the same job family at the next lower level, and high school level education; or four years of related work experience and an Associate's degree; or little or no work experience and a Bachelor's degree in a related field; or an equivalent combination of experience and education.
Required Skill/Ability 1: Demonstrated ability to interact and communicate tactfully and effectively with a culturally diverse range of people with varied research and instructional needs.
Demonstrated ability to provide excellent customer service, preferably in a library setting or in a fast paced service environment.
Required Skill/Ability 2: Demonstrated ability to direct and monitor the work of student employees.
Required Skill/Ability 3: Demonstrated ability to effectively complete tasks in a busy public services setting, with accuracy and attention to detail despite frequent interruptions.
Ability to handle complex assignments, to solve problems effectively and work independently and collaboratively without close supervision.
Required Skill/Ability 4: Excellent written and oral communication skills.
Demonstrated ability to compose original correspondence, reports and procedures.
Demonstrated ability to articulate policies, procedures and regulations.
Required Skill/Ability 5: Demonstrated proficiency in Windows based computer applications.
Demonstrated expertise in using Library catalogs and Integrated Library Systems.
Demonstrated ability working in an automated office environment.
Demonstrated proficiency in Microsoft Office applications, email and internet browsers.
Preferred Education, Experience and Skills: High level of familiarity with Voyager Circulation and Call slip modules, Interlibrary Loan and Reserves processing and software.
Weekend Hours Required? Yes Evening Hours Required? Yes Drug Screen No Health Screening No Background Check Requirements All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements.
All offers are contingent upon the successful completion of the background check.
For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.
COVID-19 Vaccine Requirement The University maintains policies pertaining to COVID-19.
All faculty, staff, students, and trainees are required to comply with these policies, which may be found here: https://covid19.
yale.
edu/health-guidelines Posting Disclaimer The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the particular position.
Employees will be assigned specific job-related duties through their hiring departments.
EEO Statement: University policy is committed to affirmative action under law in employment of women, minority group members, individuals with disabilities, and protected veterans.
Additionally, in accordance with Yale’s Policy Against Discrimination and Harassment, and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual’s sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.
Inquiries concerning Yale’s Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA).
Note Yale University is a tobacco-free campus